{"id":3520,"date":"2025-01-08T13:56:55","date_gmt":"2025-01-08T12:56:55","guid":{"rendered":"https:\/\/www.holy-supps.nl\/?page_id=3520"},"modified":"2026-10-20T10:15:19","modified_gmt":"2026-10-20T08:15:19","slug":"klachtenregeling","status":"publish","type":"page","link":"https:\/\/www.holy-supps.nl\/fr\/klachtenregeling\/","title":{"rendered":"Proc\u00e9dure de r\u00e9clamation"},"content":{"rendered":"<section class=\"section hsr-page-hero\" id=\"section_1267066524\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-128753119\">\n\n\t<div id=\"col-202941672\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1032176990\" class=\"text hsr-eyebrow-blue\">\n\t\t\n<p>SERVICE CLIENT\u00c8LE<\/p>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-4043046806\" class=\"text hsr-page-title\">\n\t\t\n<h1>Proc\u00e9dure de r\u00e9clamation<\/h1>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-4129254294\" class=\"text hsr-page-lead\">\n\t\t\n<p>Via WebwinkelKeur et la plateforme europ\u00e9enne de r\u00e8glement en ligne des litiges (ODR).<\/p>\n\t\t\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1267066524 {\n  padding-top: 32px;\n  padding-bottom: 32px;\n  background-color: rgb(244, 247, 251);\n}\n@media (min-width:550px) {\n  #section_1267066524 {\n    padding-top: 56px;\n    padding-bottom: 56px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section hsr-page-body\" id=\"section_1619260839\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-117500535\">\n\n\t<div id=\"col-2029057370\" class=\"col hsr-page-content medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Il peut toujours arriver que quelque chose ne se passe pas comme pr\u00e9vu. Nous vous recommandons d'abord de nous faire part de vos r\u00e9clamations en nous envoyant un courriel \u00e0 l'adresse suivante <a href=\"mailto:info@holy-supps.nl\">info@holy-supps.nl<\/a>. Si cette d\u00e9marche n'aboutit pas \u00e0 une solution, il est possible de soumettre votre litige \u00e0 la m\u00e9diation par l'interm\u00e9diaire de WebwinkelKeur via <a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\" target=\"_blank\" rel=\"noopener\">https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil<\/a>.<\/p>\n<p>\u00a0<\/p>\n<p>Les consommateurs de l'UE peuvent \u00e9galement d\u00e9poser une plainte via la plateforme ODR de la Commission europ\u00e9enne. Cette plateforme ODR se trouve \u00e0 l'adresse suivante <a href=\"https:\/\/ec.europa.eu\/odr\" target=\"_blank\" rel=\"noopener\">https:\/\/ec.europa.eu\/odr<\/a>. Si votre plainte n'est pas d\u00e9j\u00e0 en cours d'examen ailleurs, vous \u00eates libre de d\u00e9poser votre plainte par l'interm\u00e9diaire de la plateforme de l'Union europ\u00e9enne.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1698716159\" class=\"col hsr-page-aside medium-4 small-12 large-4\"  >\n\t\t<div class=\"is-sticky-column\"><div class=\"is-sticky-column__inner\">\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2626466786\" class=\"text hsr-aside-title\">\n\t\t\n\n<h3>Besoin d'aide ?<\/h3>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-1441844801\" class=\"text hsr-aside-text\">\n\t\t\n\n<p>Envoyez-nous un e-mail \u00e0 l'adresse <a href=\"mailto:info@holy-supps.nl\">info@holy-supps.nl<\/a><\/p>\n\t\t\t<\/div>\n\t\n\t<div class=\"ux-menu stack stack-col justify-start hsr-aside-menu\">\n\t\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.holy-supps.nl\/fr\/contact\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tContact\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.holy-supps.nl\/fr\/verzending-retourneren\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tLivraison et retours\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.holy-supps.nl\/fr\/betaalmethodes\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tModes de paiement\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.holy-supps.nl\/fr\/klachtenregeling\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tProc\u00e9dure de r\u00e9clamation\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.holy-supps.nl\/fr\/reviewbeleid\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tPolitique en mati\u00e8re d'avis\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.holy-supps.nl\/fr\/algemene-voorwaarden\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tConditions g\u00e9n\u00e9rales d'utilisation\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.holy-supps.nl\/fr\/privacy-policy\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tPolitique de confidentialit\u00e9\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.holy-supps.nl\/fr\/disclaimer\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tClause de non-responsabilit\u00e9\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\n\t<\/div>\n\t\n\t<div id=\"text-312095779\" class=\"text hsr-footer-usps hsr-aside-usps\">\n\t\t\n\n<ul>\n<li>Commande pass\u00e9e avant 16 h = exp\u00e9di\u00e9e aujourd'hui<\/li>\n<li>Livraison gratuite \u00e0 partir de 60 \u20ac<\/li>\n<li>9,7 WebwinkelKeur<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1619260839 {\n  padding-top: 32px;\n  padding-bottom: 32px;\n}\n@media (min-width:550px) {\n  #section_1619260839 {\n    padding-top: 56px;\n    padding-bottom: 56px;\n  }\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-3520","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klachtenregeling - Holy-Supps.nl<\/title>\n<meta name=\"description\" content=\"Klachtenregeling van Holy-Supps: meld je klacht eerst via info@holy-supps.nl. 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